1001 句焦点问题大批判 第617-646问 高效焦点解决教练1001问,可以这样问吗?不可以这样问吗? 没有任何问题会始终存在着, 或者一直以同样的强度存在着。 焦点解决的思维相信解决问题的方法,并不一定和导致问题的原因直接有关,所以教练会更多地聚焦于隐藏在问题背后的目标和期待,那是客户想要的未来。可这并不是说我们不去面对生活中的难题,焦点解决教练就是要通过建构式的谈话,和客户一起找到解决方法,去谈论客户想要什么,让客户回溯自己过往经历中的资源和优势,找到那些存在过的例外,一定有些什么是现在可以做的尝试,走出问题区域,向着想要的未来进发! 当遇到困于问题中的谈话对象时,我们选出下面的焦点思维问句,教练可以适时的使用,更多的在资源的挖掘、例外的寻找和一小步的行动上多做停留。让我们的谈话焦点起来! 628. How would you notice that you had more control of X? And how else? 您如何注意到自己已经对问题X有了更多的控制?完全摆脱它是怎样的情况? 633. What are you doing when you have the upper hand and have more control of X? 当您占据了上风或者能够更好的控制问题X的时候,您正在做什么? ♫ 我们假设客户在遭遇问题时,刚开始在能量上不及往常那么高,所以我们选用的问句相对很委婉。这两个问句是希望客户更多的去描述,当问题已经被掌握和有所控制时,客户想要的情况下会发生什么迹象,未来的期待和目标导向。 634. Where do you rate yourself on the control scale? 依照控制尺度来衡量,您给自己当前的情况打几分? 635. What was last week’s (or last session’s) rating? 上周(上次会谈)时打几分? 636. If the rating is higher than the previous rating: How did you manage to reach a higher number? 如果此次的评分高于之前的评分:“您是怎么达到这一较高分数的?” 637. If the rating is the same as the previous rating: How did you manage to maintain the same number? 如果此次的评分与之前持平:“您是怎么做到一直停留在这一相同的境况中(没让事情变得更糟糕)的?” 638. If the rating is lower than the previous rating: What did you do before to get ahead? What did you do in a comparable situation in the past that was successful? 如果此次评分低于之前的评分:“在取得进步前你做了什么?在过去的类似情况下,您怎么做到取得成功的?” ♫ 这是一个情境,有之前的交流和谈话作为背景,当客户再次来到教练的面前,作为给客户赋能的一种方式,量尺问句的上场是个非常好的选择。对待客户的打分,教练后续要做好应对,636-638这三句,在不同的分数下,同样都可以让客户更多的描述“已经做到的”有用的部分。这样的打分机制,教练要思考,在谈话进行到哪一阶段对客户是最有用的呢? 619. When does X not trouble you or trouble you less? What is different at those times? How do you manage that? 在什么时候,问题X不会困扰您,或给您造成的麻烦较少?这些时段有什么不同之处?您是怎么做到的? 620. When does X not trouble others or trouble them less? What is different at those times? How do they manage that? 在什么时候,问题X不会困扰其他人,或给他们造成的麻烦较少?这些时段有什么不同之处?他们是怎么做到的? 621. When has X not been a problem for you? 什么时候问题X对您来说算不上什么大问题? 622. When has X not been a problem for those around you? 什么时候问题X对您周围的人来说算不上什么大问题? ♫ 还记得我们讲例外时的图示法之一,时间线吗?上面这几个问句就是最好的体现,而且加入了重要人物的视角,把关系化的相互影响轻松带入进来,看着问的是同样的内容,相信吧!当重要人物登场的时候,事情的描述就会有所改观。 631. How does X help you? 问题X如何给您提供帮助? 632. How do you manage to have control of X? 您是如何把控住问题X的? 640. How have recently been able to deceive X? 您最近是怎么与问题X过招的? 642. What weapons do you use to attack X? Which weapons help the most? 您借助什么方法来应对问题X?哪种方法最奏效? 643. What do you know about the way in which others who are also troubled by X attack X and take control of X? 您知道其他受问题X困扰的人们应如何应对问题X并取得控制权的? ♫ 同样是寻找例外,我们讲过的图示法的另一种,八卦图,问题的对面,看到它可以带来的好处,就像631的问法,对待问题有新的角度。其他的4个问句,无论是客户的内在资源,比如能力,品质;或者外部的方法,甚至可以是别人用过的有用的方法,都会让客户朝着问题是可以被解决的方向上去探索。 639. What have important people in your life noticed about you this past week? How did that influence their behavior toward you? 在这过去的一周里,是什么(有益的改变)让您生命中至关重要的人注意到了您?这件事是如何影响了他们对待您的(不同)行为的? ♫ 这句话问之前要留意对话的情境,是会导致客户更多的描述问题?还是基于客户在解决问题上已经取得的进步?教练要做到心中有数,我们更多的是支持客户的进步,显然,第二个选择是更明智的。 644. How will you celebrate your victory over X? 摆脱了问题X后,您要怎么庆祝? 645. Who will yo invite to celebrate your victory over X? 摆脱了问题X后,您要邀请谁来跟您一起庆祝? 646. In your speech, what will you say about how you managed to conquer X? 在您的发言中,您对于自己是如何战胜问题X,会说些什么? ♫ 这是典型的引发客户自我赞美欣赏的方式,给客户赋能,相信问题一定可以解决,看到解决后的自己的积极形象非常重要! 627. How do you then manage to regain control? 您稍后要如何获得对它的控制权? 629. What is the first small step you could take to gain more control of X? 要想争取到更多的控制权,您首先做出的小的尝试是什么? 630. What difference would it make for you to take that first small step successfully? 如果首先采取的小的尝试成功了,会对您产生什么影响? 641. What do you (and others) do when you’re planning to attack X? 当您计划要处理问题X的时候,您(和其他人)该做什么? ♫ 这些是明显的一小步行动的问句,我们提倡要在客户对资源的有效展示和充分的赋能之后进行,会更加的有效。 相信大家在实践中会有更多的问法,期待您的分享! 学习、练习、实践、反思、督导,是一个SF取向工作者的快速成长之路。 敬请期待下期分享。
1001句焦点问题大批判 第110-152问 高德明 2016.4 高效焦点解决教练 1001问,可以这样问吗?不可以这样问吗? —— 行家看门道: 有关例外情况的 40 个问句 在当下发生的事情中找例外: 110. What has changed since you made an appointment for this session? 您参加此次会谈后发生了什么? 111. What is already going better since you made the appointment for this session? 您参加此次会谈后,哪些事情已经向着好的方向发展了? 112. What is better already? 什么已经变好了? 113. What is already working in the right direction? 什么已经在正确的方向上发挥了作用? 在过去中找例外 : 114. What have you already tried, and which of those things helped, even if only a little bit? 您做了哪些尝试?这些尝试中哪些是有帮助的,哪怕仅仅起到了一点点帮助作用? 116.Of the things you did, what helped the most? 在您所做的事情中,哪些对您帮助最大? 118. What else has helped so far? 到目前为止,还有什么其他时期对您起到了帮助作用? 119. At what times do you already see parts of the miracle or the desired outcome? 您在哪些时段就已经看到奇迹般地或所期望的结果的一些端倪了? 120. What is different about those times? 这些时段有什么不同吗? 122. What could you already do differently right now? 目前您已经做了什么不同的尝试了? 123. When have you caught already a small glimpse of the miracle or the desired outcome? 您在什么时候就已经对奇迹般地或所期望的结果窥见一斑了 ? 125. What did you do differently in the past? 过去您有做过什么不同的尝试吗? 126. What other successes have you had in the past? 您在过去取得的其他成就是什么? 133. When did that small miracle last happen? 那个小奇迹最后一次出现是在什么时候? 134. What was different about that moment? 那个时候有什么不同之处吗? 139. In what situations do you feel better already? 哪些情况让您感觉舒服多了? 141. When was the last time you had a good day? 您上一次度过的美好的一天是哪一天? 142. When did you manage to behave in a way that was consistent with how you would like to be? 您曾经成功地以您想要的方式行事是在什么时候? 143. When is the problem absent or less of a problem? What are you doing differently then? What is different then? 什么时候不存在那个问题,或者即使有,也算不上是个问题?您在做什么不同的尝试?又有什么变化呢? 144. Think back to a moment in the past week (month, year) when the problem was completely absent or was less of a problem. What was that moment? 回想过去的一周(一个月或一年)中根本不存在那个问题或那个问题还算不上是个问题的时刻。那是什么时候? 145. When is the problem not a problem? What are you doing differently then? What is different then? 那个问题在什么时候还算不上是个问题?您在做什么不同的尝试?又有什么变化呢? 149. What were you doing differently then that made things go better? 您做了什么不同的举措让事情有了转机? 例外被假设发生: 147. Suppose you could think of an exception. What might it be? 假设您能想到一个例外情况,那可能是什么? 148. What happens when the problem becomes less of a problem or when things are going a little better? 当那个问题变得没那么严重,或事情有所好转的时候,出现了什么情况? 152. Suppose a miracle occurs and the miracle is that you are able to find anexception. What might that exception be? 假设有奇迹发生,即您能找到一个例外情况。那么这个例外可能是什么? 从重要人物视角来展开例外: 129. What would the important people in your life say is different then? 您生命中至关重要的人会有什么不同的意见吗? 130. What would the important people in your life say you do differently then? 您生命中至关重要的人认为您会做出什么不同的举动? 131. Suppose another person were present. What else would he or she say about that? 假设有另外一个人,他或她对此还会说些什么? 132. What is he or she doing differently then? How do you react to that? 他或她有什么不同的举动吗?您如何应对? 146. When is the problem not a problem for other people? What are they doing differently then? What is different then? 对于其他人来说,那个问题在什么时候还算不上是个问题?他们又在做什么不同的尝试?有什么变化呢? 150. What were other people doing differently then that made things go better? 别人做了什么不同的举措让事情有了转机? 151. Who needs to do what to make that happen again? 谁需要做什么来让这种情况再次发生 ? 找到之后的深化: 115. How could you make that happen more often? 您怎样才能让这种情况经常发生? 117. What do you need so that that will happen more often in the future? 为了让这种情况在将来经常发生,您需要做什么? 124. What are you doing differently then? 之后您在做什么不同的尝试? 135. What do you think that other person would say is the likelihood of this happening again? 您觉得另外那个人会认为是什么导致这种情况再次发生的? 136. What do you think he or she would say you could do to increase the likelihoodthat it will happen again? 您认为他或她将怎么看待您为了增加这种情况再次发生的可能性所做的尝试? 137. If you were to do that, what do you think that other person would do differently then? 如果您是这样做的,您认为另外那个人会做出什么样的不同举动? 138. If he or she were to do that, how would things be different for you in your relationship? 如果他或她是这样做的,对于您来说,您们之间会发生什么变化吗? 140. How is that new for you? 那个新的状况让您感觉如何? 127. How did you notice those changes? 您是怎样注意到这些变化的? 128. What do you think you did to make that happen? 您认为您做了什么让这种情况再次发生了? 121. How do you manage that? And how else? 您怎么做到的?具体是怎么回事? 延伸的思考: “ 聚焦解决 ” 与 “ 聚焦目标 ” 这两种应用的差别在哪里? 学习、练习、实践、反思、督导,是一个SF取向工作者的快速成长之路。 敬请期待下期分享。